Eligibility for Refunds:
1) The request for a refund is made within [1] days of the purchase date.
2) The product or service has not been open. Once you have opened and accessed the assessment, refunds and returns are no longer applicable.
3) The refund request is in compliance with the terms and conditions outlined in our Refund Policy.
Refund Process:
1) To request a refund, please contact our customer support team at [admin.support@365exams.com].
Provide your order details and a clear explanation of the reason for the refund request.
We will review your request within [10] business days and respond accordingly.
2) Refund Approvals:
3) Upon approval of your refund request, we will initiate the refund process.
The refund will be issued through the original payment method used for the purchase.
Please note that it may take upto[30] business days for the refund to be processed and reflected in your account,
depending on your bank.
Non-Refundable Items
Certain items are non-refundable, including:
1) Final Assessments, even if they were not opened/utilized.
2) Booked Consultation Sessions
If you believe there has been an unauthorized or fraudulent charge on your account, please contact our customer support immediately for assistance.
We will investigate the matter and take appropriate actions to resolve the issue.